AgriMarket

Dispute Policy

Last updated: 22 July 2026

AgriMarket provides a dispute resolution service to help buyers and sellers resolve issues fairly. This policy explains when disputes can be raised, how they are handled, and what outcomes are possible.

Valid Grounds for a Dispute

Goods not received within 7 days of confirmed delivery date

Goods materially different from the listing (wrong breed, species, weight, condition)

Goods arrived damaged due to seller's packaging or handling

Seller confirmed order but failed to dispatch

Seller is unresponsive after payment

Fraudulent listing or misrepresentation

Important: Disputes must be raised within 72 hours of the confirmed delivery date or expected delivery date. Disputes raised after this window will not be accepted unless there are exceptional circumstances.

The Dispute Process

1

Raise a dispute

Within 72 hours of delivery

Go to My Orders, open the relevant order, and click "Raise Dispute". Provide a clear description of the issue and upload supporting photos or evidence.

2

Seller notified

Immediately

The seller is notified immediately and asked to respond within 48 hours. The seller's payout for this order is placed on hold during the investigation.

3

Evidence review

2–5 business days

Our team reviews all evidence from both parties — photos, order messages, delivery records and any other documentation provided.

4

Mediation

Up to 7 business days

Where possible, we facilitate a resolution between buyer and seller. This may include a partial refund, replacement goods or a full refund.

5

Final decision

Within 10 business days

If mediation fails, the Platform issues a final decision. This decision is binding for the purposes of payout release. Refunds are processed within 5–10 business days of the decision.

Possible Outcomes

Full refund to buyer

Goods not received or materially misrepresented. Seller payout cancelled.

Partial refund

Part of the order is affected. Proportional refund issued.

Replacement goods

Seller agrees to replace damaged or incorrect goods.

Dispute dismissed

Evidence supports the seller's position. Payout released.

Seller Obligations During a Dispute

  • •Respond to the dispute notification within 48 hours
  • •Provide all relevant evidence (photos, delivery records, communications)
  • •Cooperate with the Platform's investigation
  • •Accept the Platform's mediated resolution
  • •Process any approved refunds promptly

Abuse of the Dispute System

Raising fraudulent disputes, providing false evidence, or repeatedly abusing the dispute system is grounds for immediate account suspension. Buyers found to have accepted goods and then raised false disputes may be liable for the seller's losses.

To raise a dispute, go to your order dashboard. For urgent issues, contact us at [email protected].